What happened
In November 2025, AGCO was notified that Betty Gaming had found a vulnerability in Betty.ca’s age-restriction and player-eligibility controls. The defect allowed 9 underage individuals to create accounts, deposit funds and gamble. A further 14 underage individuals created accounts but did not deposit funds.
Ontario’s online-gambling age rule generally applies at 19, while lottery tickets follow a separate rule. The Registrar’s Standards for Gaming require operators to stop underage people from creating accounts, logging in or gambling online. The standards also require player information to be collected, saved, complete, accurate and validated before an account is created.
Betty Gaming may appeal the Registrar’s action to the Licence Appeal Tribunal within 15 days. The tribunal is part of Tribunals Ontario and operates independently from AGCO.
How to check it yourself
Start with AGCO’s official notice about Betty Gaming. It lets readers verify the operator’s name, the total penalty, the notification date and the account-control findings. The notice also identifies the Registrar’s Standards provisions covering underage access and registration information.
Read the appeal paragraph separately from the enforcement findings. It confirms Betty Gaming’s right to appeal and names the Licence Appeal Tribunal. The official notice is the useful record here because it sets out what AGCO found and the rules it says were breached.
What the RTP Index newsroom thinks
AGCO was right to treat this as a serious player-protection failure. Age and eligibility checks must work before an account is created, rather than after an underage person has entered the gambling system.
The distinction between unfunded accounts and accounts used for gambling matters when describing the incident. It does not change the core enforcement point: the controls failed at the registration stage that Ontario’s standards require operators to protect.
